Case studies

Voice helps people who have experienced any type of crime. During the past year we have supported 14,000 people to cope with and move on from their experiences.

Read about some of the ways in which we have helped people in the case studies below.

How Voice helped someone who had suffered from childhood sexual abuse

What happened?

A woman who suffered childhood sexual abuse by a family member 40 years ago spoke out against her abuser who was then charged.

How Voice helped: 

Crimes that happened a long time ago can often come back in to our thoughts at a later date – which can often be painful and traumatising. At Voice we understand what you’re going through and are here to help not matter what happened, and no matter when.

Practical help:

After the case was referred to the Crown Court for trial, Voice contacted the victim to explain their role and the process. After chatting through the woman’s concerns it was agreed that the Witness Care worker would keep the victim updated throughout the process. This involved letting the lady and her family know about any court appearances so that they could attend if they chose to.

Once the trial date was set it was also arranged for the woman to make a pre-court visit so that when she appeared in court she was already familiar with the room and the proceedings.

Emotional support:

Voice spoke with the lady regularly in the run up to the trial to make sure she was coping with her thoughts and feelings and had a supportive person to talk to.

The result:

The defendant was found guilty on six counts of indecent assault and was sentenced to seven years in prison. The victim said she found Voice’s support invaluable and it had helped make a traumatic experience easier to cope with.

How Voice has helped those suffering from domestic abuse 

What happened?

An elderly woman with physical and mental health problems was driven to the brink of suicide after suffering 30 years of domestic abuse.

How Voice helped: 

We understand how hard it can be to speak out if you’re suffering domestic abuse at the hands of a partner. We’re here to help you get held, to support you emotionally and practically and to help you escape a terrible situation. Speaking to us is always free and completely confidential.

Practical help:

Voice contacted domestic abuse charities Eve and Women’s Aid to find a refuge or temporary accommodation for the woman. She was provided with a Bed and Breakfast accommodation and was accompanied to her home to collect some clothing and belongings.

Voice spoke regularly with other agencies for many weeks to ensure that the lady was supported at all times.

Emotional support:

Voice staff kept in touch regularly with the lady to check on her, to see how she was coping in her new accommodation and how she was feeling.

Liaison with other agencies:

Voice was contacted by a mental health nurse who was supporting the lady and was in need of some additional assistance.

Over the phone a needs assessment was carried out in which Voice realised that the woman was extremely distressed and feeling suicidal at the idea of continuing to live with her husband. She was completely at rock bottom, terrified and isolated with no friends or family to reach out to.

The result:

The woman was able to escape her abusive marriage and start to build a new life for herself. She told Voice she was happier than she had been for many years and was no longer feeling suicidal.

How Voice helped a family who experienced anti-social behaviour

What happened?

A family was suffering from repeated anti-social behaviour from neighbours, which was affecting their happiness at home.

How Voice helped: 

Anti-social behaviour can often seem like minor incidents and occurrences, but they can have a profound and serious effect on your happiness and mental and physical health. We understand how frustrating and intimidating anti-social behaviour can be, and are here to help in a variety of ways.

Practical help:

We liaised with the police to provide the family with CCTV for their property, meaning that any incidents could be captured on camera and used as evidence.

Emotional support:

Voice provided emotional support to the adult family members who were stressed and anxious about the anti-social behaviour that they were being subjected to.

Liaison with other agencies:

After being put in touch with the family, Voice spoke with both the police and the anti-social behaviour officer to help create a co-ordinated approach to the problem.

The result:

The inter-agency work between Voice, the Police and the local authority ensured that the family were listened to, supported and provided with practical ways to prevent further anti-social behaviour from happening to them. They are now healthy, happy and free of any issues.

How Voice helped someone who experienced crime outside of Northamptonshire

What happened?

A Northamptonshire woman was assaulted while in a neighbouring county.

How Voice helped: 

Being assaulted can be a terrifying experience – we know, because we work with people day in, day out who are recovering from incidents such as assault. It doesn’t matter where it happened, when it happened or how it happened – Voice is here to help you cope, recover and thrive.

Emotional support:

Voice gave the lady emotional support to help her recover from the assault and to feel better after a scary incident.

Liaison with the police:

It became clear that the lady was confused about the incident and this was impacting her ability to recover.

As she was unsure about what was happening with the investigation, Voice liaised with Bedfordshire Police to ensure the woman was kept fully informed with the criminal proceedings.

The result:

The lady felt much more comfortable with everything that was happening in the investigation and was therefore able to recover more quickly.