Vacancy – Specialist Caseworker

Voice is transforming services in Northamptonshire to become a visionary one-stop-shop for helping victims and witnesses cope and recover from the impact of crime – and you could be part of it.

As a specialist Caseworker your role will be key in delivering our specialist service. Your role will provide face to face and telephone support to Victims of crime and you will be agile and work across Northamptonshire.

Job Type: Full-time

Closing date: 31/01/2020

Interviews: To be held on 13/02/2020

Salary: £23,235 – £25,380 /year

Place of work: Warwick House, Clifftonville, Northampton NN1 5BE

Hours of work: 37 hours


Please apply online, here.

Job Purpose

To deliver frontline services to victims within Northamptonshire

Main Duties

  • Manage a caseload of victims including domestic abuse and sexual abuse, directly through initial contact, risk assessment, 1:1 support, and indirectly through onward referral to IDVA or ISVA services, other agencies and volunteers.
  • Undertake face to face emotional support and provide advice, information and advocacy.
  • To risk assess clients and report in line with Voice for Victims and Witnesses policy and procedures.
  • To work closely with other Domestic Abuse and Sexual Abuse agencies to deliver the best possible outcome for victims.
  • victims may require, such as housing, social services and health providers.
  • Work with partners to develop personalised action plans for victims and ensure delivery against these plans through regular monitoring and feedback.
  • Attend MARAC meetings when required on behalf of Voice for Victims and Witnesses.
  • Support volunteers by providing advice and information on cases issues.
  • Maintain appropriate and professional boundaries at all times.
  • Keep and maintain accurate and confidential records – contribute to monitoring information as required by Voice for Victims and Witnesses and observe information sharing protocols as necessary.
  • Keep up to date with legislation, policy and Government initiatives.
  • Ensure that the experiences of service-users and other agencies inform the development and delivery of services through Service User Surveys and keeping accurate data and statistics.
  • meetings when required on behalf of Voice for Victims and Witnesses.
  • To make outgoing introductory calls to the service when needed to meet minimum key performance indicators (KPI’s), and to risk assess them as necessary.
  • To onward refer cases for support where those specific needs are identified or provide immediate emotional support as required.

Essential criteria

  • Experience of direct service delivery to victims of domestic abuse and sexual abuse and those effected by domestic abuse and sexual abuse, including face-to-face support
  • Experience of working within a multi-agency setting.
  • Experience of using CAADA(SafeLives)/DASH risk and needs assessment frameworks (E)
  • Experience of advocacy with other agencies, attending domestic abuse or sexual abuse meetings and case work
  • Knowledge of the role of statutory agencies including the criminal justice system and social care agencies in supporting victims of domestic abuse and sexual abuse.
  • Knowledge of safeguarding issues and legal responsibilities (E)
  • Knowledge of data protection, confidentiality and information sharing.
  • Excellent understanding of, and commitment to, the promotion of Equality, Diversity and Inclusion.

For more information, and to apply, please click here.