Vacancy: Voice Support Worker (Witness Care)
The Voice Witness Care Team provides a single point of contact for victims and witnesses involved in the Criminal Justice System. In this rewarding role you will provide contact, primarily by telephone, to victims and witnesses of crime by offering support and guidance as you work to ensure witness attendance at court.
Role: Voice Support Worker – Witness Care
Place of Work: Northampton
Salary scale: £19,719.00 – £21,837.00 per year
Please provide a supporting statement to evidence how you meet the specified job description.
You will be required to:
- keep witnesses updated throughout the prosecution process by providing information and support;
- ensure the attendance of witnesses at court by providing practical support, including travel arrangements, child care and other appropriate measures for those required to attend;
- undertake initial witness contact by telephone and maintain regular direct contact to provide up-to-date and relevant information;
- carry out appropriate needs assessment, record the results of the assessment and provide a tailored response to every victim and witnesses;
- maintain accurate case management records using dedicated IT systems;
- facilitate referrals, where appropriate, to other service providers on behalf of the victim or witness;
- develop productive working relationships with colleagues and stakeholders, demonstrating an ability to work flexibly, using initiative where required and the ability to work within a team environment;
- complete administrative tasks in order to ensure the efficient management of each case;
- work in a fast-paced environment, adhering to deadlines and delivering results through effective planning and organisation of own workload, demonstrating the ability to prioritise and manage demands, even under pressure;
- demonstrate the ability to respond to change in the working environment by showing a willingness to adapt and be flexible in changing circumstances, seeking advice from others when change occurs and maintaining work standards as circumstances change;
- have an appreciation of the importance of confidentiality and safe working practice;
- demonstrate a level of awareness of the equality and diversity issues appropriate to this role;
- have excellent communication skills – both written and oral;
- bring previous experience of working within a statutory, voluntary, community, private social care or customer service environment dealing with members of the public, successfully managing conflict; and
- provide assistance to other Voice teams upon reasonable request from management.
- Experience of working in a fast-paced environment, adhering to deadlines and delivering results through effective planning and organisation of own workload, demonstrating the ability to prioritise and manage demands, even under pressure;
- ability to cope with a demanding working environment and issues of a sensitive nature;
- excellent verbal and written communication skills demonstrating an ability to confidently relate to a broad spectrum of people in a tactful and sensitive manner;
- previous experience of working within a Customer Service environment dealing with members of the public, successfully managing conflict, difficult and sensitive situations;
- experience of diverse team working, demonstrated by an understanding how own objectives fit into team objectives. Builds effective working relationships with a flexible attitude to team roles;
- previous experience of administration, with the proven ability to maintain a high level of accuracy and attention to detail;
- demonstrate sound problem solving skills and ability to make appropriate judgments and decisions, offering practical ideas and innovative solutions but knowing when to refer upwards for a decision; and
- demonstrate the ability to respond to change in the working environment by showing a willingness to adapt and be flexible in changing circumstances.
- You will come with both an understanding and passion for supporting victims, witnesses or other vulnerable client groups;
- you will be able to work flexibly, including some evenings and weekends; and
- have an understanding of the impact of crime, with knowledge of the Criminal Justice System and relevant local agencies and resources.
- GCSE grades A-D Maths & English (or equivalent)
- Good knowledge and experience of IT-based computer applications
If you wish to apply please send a current cv and covering letter outlining how you meet the person specification for the role. Please send you cv and covering letter to:
Closing date: 14/01/2019