Vacancy – Youth Specialist Caseworker

Voice is transforming services in Northamptonshire to become a visionary one-stop-shop for helping victims and witnesses cope and recover from the impact of crime – and you could be part of it.

As a Youth Specialist Caseworker, your role will be deliver frontline services to young victims within Northamptonshire.

Job Type: Full-time

Closing date: 31/01/2020

Interviews: To be held on 12/02/2020

Salary: £23,235 – £25,380 /year

Place of work: Warwick House, Clifftonville, Northampton NN1 5BE

Hours of work: 37 hours


To apply for this role, please send a CV and covering letter to

Main Duties

  • Manage a caseload of young victims of crime including domestic abuse directly through initial contact, risk assessment, 1:1 support, and indirectly through onward referral to other agencies
  • Undertake face to face emotional support and provide advice, information and advocacy.
  • To risk assess clients and report in line with Voice for Victims and Witnesses policy and procedures.
  • To work with multi-agency partnerships with local agencies whose services victims may require, such as early help, social services and health providers.
  • Work with partners to develop personalised action plans for victims and ensure delivery against these plans through regular monitoring and feedback.
  • Attend MARAC meetings when required on behalf of Voice for Victims and Witnesses.
  • Support Voice specialist caseworker by providing advice and information on cases and issues.
  • Maintain appropriate and professional boundaries at all times.
  • Keep and maintain accurate and confidential records – contribute to monitoring information as required by Voice for Victims and Witnesses and observe information sharing protocols as necessary.
  • Keep up to date with legislation, policy and Government initiatives.
  • Ensure that the experiences of service-users and other agencies inform the development and delivery of services through Service User Surveys and keeping accurate data and statistics.
  • Attend meetings when required on behalf of Voice for Victims and Witnesses.
  • To make outgoing introductory calls for the service when needed to meet minimum key performance indicators (KPI’s), and to risk assess them as necessary.
  • To onward refer cases for support where those specific needs are identified or provide immediate emotional support as required.
  • Provide emotional support to adult victims of crime as requested by management

Generic responsibilities 

  • Manage personal resources and own professional development
  • Ensure all duties are carried out in a manner which promotes Voice for Victims and Witnesses equality and diversity policies
  • Undertake other duties or activities as required
  • Promote a health and safety culture within the workplace, observe all health and safety rules and procedures and attend training courses as required
  • Comply with Voice for Victims and Witnesses Agile Working Policy and Procedure
  • It is essential that information of a sensitive or personal nature is not disclosed to or discussed with inappropriate persons and without the consent of the service user
  • Ensure all information is maintained in accordance with the Data Protection Act


  • Must be able to drive and have access to own vehicle. Required to travel across Northamptonshire to deliver job responsibilities and develop capabilities in the role.

 Unsocial Hours

  • Some unsociable working hours required at times to deliver an accessible service
  • Requirement to fit into an existing shift pattern with other members of staff, working hours between 8am-8pm weekdays and 9am -12.45 on some Saturdays.

For more information, click here to view the full job specification.