Vacancy – Youth Specialist Caseworker
Voice is transforming services in Northamptonshire to become a visionary one-stop-shop for helping victims and witnesses cope and recover from the impact of crime – and you could be part of it.
As a Youth Specialist Caseworker, your role will be deliver frontline services to young victims within Northamptonshire.
Job Type: Full-time
Closing date: 31/01/2020
Interviews: To be held on 12/02/2020
Salary: £23,235 – £25,380 /year
Place of work: Warwick House, Clifftonville, Northampton NN1 5BE
Hours of work: 37 hours
To apply for this role, please send a CV and covering letter to Stacey.Coote@northants.pnn.police.uk.
- Manage a caseload of young victims of crime including domestic abuse directly through initial contact, risk assessment, 1:1 support, and indirectly through onward referral to other agencies
- Undertake face to face emotional support and provide advice, information and advocacy.
- To risk assess clients and report in line with Voice for Victims and Witnesses policy and procedures.
- To work with multi-agency partnerships with local agencies whose services victims may require, such as early help, social services and health providers.
- Work with partners to develop personalised action plans for victims and ensure delivery against these plans through regular monitoring and feedback.
- Attend MARAC meetings when required on behalf of Voice for Victims and Witnesses.
- Support Voice specialist caseworker by providing advice and information on cases and issues.
- Maintain appropriate and professional boundaries at all times.
- Keep and maintain accurate and confidential records – contribute to monitoring information as required by Voice for Victims and Witnesses and observe information sharing protocols as necessary.
- Keep up to date with legislation, policy and Government initiatives.
- Ensure that the experiences of service-users and other agencies inform the development and delivery of services through Service User Surveys and keeping accurate data and statistics.
- Attend meetings when required on behalf of Voice for Victims and Witnesses.
- To make outgoing introductory calls for the service when needed to meet minimum key performance indicators (KPI’s), and to risk assess them as necessary.
- To onward refer cases for support where those specific needs are identified or provide immediate emotional support as required.
- Provide emotional support to adult victims of crime as requested by management
- Manage personal resources and own professional development
- Ensure all duties are carried out in a manner which promotes Voice for Victims and Witnesses equality and diversity policies
- Undertake other duties or activities as required
- Promote a health and safety culture within the workplace, observe all health and safety rules and procedures and attend training courses as required
- Comply with Voice for Victims and Witnesses Agile Working Policy and Procedure
- It is essential that information of a sensitive or personal nature is not disclosed to or discussed with inappropriate persons and without the consent of the service user
- Ensure all information is maintained in accordance with the Data Protection Act
- Must be able to drive and have access to own vehicle. Required to travel across Northamptonshire to deliver job responsibilities and develop capabilities in the role.
- Some unsociable working hours required at times to deliver an accessible service
- Requirement to fit into an existing shift pattern with other members of staff, working hours between 8am-8pm weekdays and 9am -12.45 on some Saturdays.